This is the second of a two-part blog on the artificial intelligence (AI) tool ChatGPT. The first blog was a leader’s take on six applications of ChatGPT in organisational leadership. If you have already tested the functionality of ChatGPT, I am sure that like me, you would have been greatly…

This is the first in a two-part blog on the artificial intelligence (AI) tool ChatGPT. The second blog will focus on the six biggest dangers of ChatGPT. After much delay, I finally decided to test out ChatGPT. As someone with senior leadership experience in a large organisation, I wanted to…

Leadership qualities are a genuine escalator to success. When people demonstrate a capacity to lead, they don’t just make themselves employable they present themselves as promotable. Leadership is one of the most highly valued and tradable currencies there is. Notwithstanding, leaders are not perfect. They make mistakes and sometimes even…

Anyone who has experienced ‘imposter syndrome’ will understand the anxiety that it can induce. There is the belief that those around you are expecting you to offer some powerful insight because, after all, you are the ‘boss’ now. …

How long does it take to change a bad experience? If all works well, good products and services should deliver good customer experience. Of course, the essence of a really good product or service is a low failure rate and a high recovery rate. When products are deemed reliable, they…

This is the second of a two-part blog on leadership. The first offering described the eight uncommon characteristics of authentic leaders. I am sure that most people would like to believe that they are too smart to be taken in by leadership counterfeiters. We can spot the silky-smooth talker, who…

This is the first in a two-part blog on leadership, the second will focus on the seven uncommon characteristics of counterfeit leadership. There is a purist view that leadership is either authentic or it’s not and if it is not authentic, then it is not leadership. There is the basis…

Several years ago, I watched an interview with Facebook founder, Mark Zuckerberg. During the segment, Zuckerburg spoke about his ambition for Facebook to be a forum to connect communities and empower people through the medium of engagement. That simple and wholesome vision has captured the hearts of billions. Whilst not…

This is the second of a two-part blog focusing on disruptive change. The first blog was a deconstruction of the move fast and break things mantra. Like many account holders on Twitter, I have been observing the goings on with interest and wondering what the next instalment might bring. For…