The extent to which a business achieves the level of success that it hopes for, depends on whether that business can meet the varied and multi-dimensional expectations of its customers. Yet, understanding customer expectation is far from straightforward and can be quite challenging. On the one hand, there are those…

Most people would be familiar with the term self-management. This is when people exercise effective control over their thoughts and conduct in a way that achieves a positive outcome. But what about self-leadership? Well, here’s my take; self-leadership is the capacity to inspire, motivate and steer oneself towards a given…

The potential of leadership in business is boundless. Yet it is amazing how organisations struggle to harness this capability in ways that are financially quantifiable, such as enhanced competitiveness, widened profit margins and increased market share. Deployed effectively, leadership can be a highly profitable undertaking, helping to target investment, increase…

At its best, innovation can open a world of opportunity for organisations brave enough to embrace it. With innovation, alongside greater choice and increased efficiency, there is the tantalising possibility of a competitive edge. …

The first 100 days is a symbolic rather than consequential milestone of any leader or administration. None-the-less, senior leaders are often asked to provide evidence of their impact during this narrow window as a quasi-confidence-building measure to calm the nerves of squeamish stakeholders. Traditionally, first hundred-day priorities are quick wins…

When something is imperfect, by definition, it has fallen short of expectations or not met the established standard. In the consumer space, no one wants to associate themselves with imperfect products or services. If they do not perform exactly as required, we feel a justifiable sense of frustration, disappointment and…

Until last year, I considered and styled myself as a ‘leadership expert’. After all, for more than two decades, I have worked in a couple of billion-pound organizations (and been a senior leader in one of them for more than a decade). …

Working in collaboration with others can have a huge impact on your organization’s profitability and success. Partners can bring a wealth of opportunity and fresh ideas can give a tired perspective, new impetus, and direction. Meanwhile, partnership investment can be exactly what is required to scale up an operation and…

I posted my first blog on Medium in January 2021 and reached the 500-follower milestone last week. Almost all my current following [99.8 percent] was achieved in just nine months [September 2022-May 2023]. …